Privacy Policy

Effective Date: April 4, 2026

1. Introduction

Welcome to Cross Cultûra (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or engage with our consulting services.

By using our Site, you consent to the collection and use of your information as described in this policy. We operate in compliance with the British Columbia Personal Information Protection Act (PIPA) and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).


2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Register for an account or sign up for our newsletter

  • Submit a contact form or request support

  • Make a purchase or complete a transaction

  • Participate in surveys, assessments, or promotions

This information may include your name, email address, phone number, mailing address, and payment information.

2.2 Information Collected Automatically

When you visit our Site, certain technical information is collected automatically through cookies and similar technologies. This includes:

  • Log Data: IP address, browser type, pages visited, and the time and date of your visit.

  • Device Information: Hardware model, operating system, and unique device identifiers.

  • Usage Data: Links clicked and features used.

This data is used primarily for website security, functionality, and to understand general traffic patterns.

2.3 Information from Third Parties

We may receive information from third party services such as social media platforms or analytics providers. We also facilitate professional assessments through third party platforms like the Intercultural Development Inventory (IDI) and the Kobus Neethling Brain Institute (NBI). These third parties have their own privacy policies governing how they handle your data.


3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our Site and services

  • To process transactions and send related information

  • To respond to your comments, questions, and requests

  • To send promotional communications (you may opt out at any time)

  • To monitor and analyze usage trends to improve your experience

  • To detect, prevent, and address fraud and security issues

  • To comply with applicable legal and regulatory obligations

 

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third party vendors who perform services on our behalf (e.g., payment processing, email delivery, analytics).

  • Professional Assessments: With assessment providers (e.g., IDI, LLC or NBI) for the purpose of generating your professional profiles.

  • Legal Requirements: If required by law or in response to valid legal processes by Canadian or BC authorities.

  • Business Transfers: If we are involved in a merger, acquisition, or asset sale.

 

5. Cookies and Tracking Technologies

We use cookies to improve your experience. You can control cookie settings through your browser preferences.

  • Essential Cookies: Required for the Site to function.

  • Analytics Cookies: Help us understand visitor interaction.

  • Marketing Cookies: Used to deliver relevant content.

 

6. Data Retention and Storage

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Under BC PIPA, we retain personal information used to make a decision about an individual for at least one year. When no longer required, information is securely destroyed or anonymized.

Please note that some of our service providers may store data on servers located outside of Canada (such as the United States). In these cases, your information may be subject to the laws of those jurisdictions.


7. Data Security

We implement reasonable technical, physical, and organizational security measures to protect your information. This includes encryption and restricted access protocols. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.


8. Your Privacy Rights

Under BC and Canadian law, you have specific rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You may request that we correct inaccurate or incomplete information.

  • Withdrawal of Consent: You may withdraw your consent to our collection or use of your data at any time, subject to legal or contractual restrictions.

  • Complaints: You have the right to challenge our compliance with privacy principles by contacting our Privacy Officer.

 

9. Third Party Links

Our Site may contain links to third party websites. We are not responsible for the privacy practices of those sites.


10. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.


12. Contact Us and Privacy Officer

In accordance with BC PIPA and PIPEDA, we have appointed a Privacy Officer to oversee our privacy compliance. If you have questions or wish to exercise your rights, please contact:


Privacy Officer, Cross Cultûra

 Email: contact@cross-cultura.com

Phone: +1.250.899.2048